In order to change your Preferred Customer Membership to Direct, we require a signed cancellation request to be received by the 25th of a given month.
When you have access to a printer, you may follow the cancellation link (click here) which will then be emailed to your contact email address. You may then download the cancellation form, print, sign and send it accordingly, following the instructions on the cancellation form.
Alternatively, if you would like to submit your own, hand written cancellation request, we will accept this method via Fax # 1800 55 11 90 or post:
Melaleuca of Australia:
PO BOX 733
Balwyn VIC 3103
For more information, please call one of our friendly representatives please contact [email protected] , or call Customer Support 1800-07-33-99

Download a Customer Membership Agreement form. Fill out Section 1, making sure to mark the Preferred Customer box and to select your Product Point commitment. Complete Section 2 and Section 3, making sure to select and initial your Backup Order type. Then sign the bottom of the form in Section 5. On the top of the form, please hand write across the top "Changing Status Only." Once complete, please fax (1800-55-11-90) or mail (PO Box 733, Balwyn, VIC, 3103) to Melaleuca. For more information, please call one of our friendly representatives at Your Customer Member number is a ten digit number that can be found near the top of your Purchase Receipt. You can also get your number by calling one of our friendly representatives at 1800-07-33-99.

The requirements for reactivation and re-enrolment are found in the Statement of Policies #37. To reactivate your Member account, please complete a Customer Membership Agreement form and upload it via the Document Upload Portal in Business Center—>Enrollments—>Document Upload. For more information, please call one of our friendly Customer Service Associates on 1800-07-33-99.

Your Customer Member number is a ten digit number that can be found near the top of your Purchase Receipt. You can also get your number by calling one of our friendly representatives at 1800-07-33-99